At Evrinexia, your privacy is as important to us as the quality of every pearl we curate. When you shop with us, you place your trust in us — and we take that responsibility seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it.
We are committed to handling your data with transparency, care, and full compliance with applicable Indian laws. Please read this policy carefully. By visiting our website or placing an order with us, you agree to the practices described in this document.
This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and applicable Indian data protection guidelines. It is also designed to be compatible with Shopify's platform standards.
01 · Information We Collect
To fulfil your orders and provide you with the best possible experience, we collect the following categories of information when you interact with our website or make a purchase:
Your full name, mobile number, email address, and complete shipping/billing address — provided when you place an order or create an account.
Payment is processed securely through third-party payment gateways. We do not store your card number, CVV, or banking credentials on our servers.
IP address, browser type and version, device type, operating system, pages visited, time spent on pages, and referral URLs — collected automatically via cookies and analytics tools.
Your order history, past purchases, return or complaint records, and all communications exchanged with our support team via email or other channels.
We collect only the information that is reasonably necessary to provide you with our products and services. We do not collect sensitive personal information beyond what is required for order fulfilment and customer support.
02 · How We Use Your Information
The information we collect is used solely for legitimate business purposes related to your experience with Evrinexia. We do not use your data for anything beyond what is described below:
| Purpose | How Your Data is Used |
|---|---|
| Order Processing & Fulfilment To confirm, pack, and deliver your order to the correct address. | Name, address, phone number, email, and payment confirmation are used to process and dispatch your order and keep you informed of its status. |
| Customer Support To respond to your queries, returns, or complaints. | Order history, contact details, and communication records are used to resolve issues and provide after-sales support efficiently. |
| Website Improvement To enhance your browsing and shopping experience. | Browsing behaviour, device data, and analytics help us understand how customers use our website so we can improve its design and performance. |
| Order Updates & Notifications To keep you informed at every stage of your order. | Your email and phone number are used to send order confirmations, dispatch alerts, and delivery tracking information. |
| Marketing Communications To share offers, new arrivals, and brand updates. | With your explicit consent, we may send promotional emails or SMS messages. You may opt out at any time via the unsubscribe link in our emails or by writing to us. |
| Legal & Regulatory Compliance To meet our obligations under applicable Indian law. | Certain records may be retained as required by tax, accounting, or consumer protection regulations under Indian law. |
03 · Payment Security
Your financial security is of the highest importance to us. All payment transactions on our website are handled exclusively through trusted, PCI-DSS compliant third-party payment gateways.
SSL Encrypted Checkout
PCI-DSS Compliant Gateways
No Card Data Stored By Us
- All payments are processed via secure third-party payment processors. Evrinexia does not directly handle or store your card details.
- We do not store your credit or debit card numbers, CVV codes, UPI PINs, net banking credentials, or any other sensitive banking information on our servers.
- Our checkout is secured with SSL (Secure Socket Layer) encryption, ensuring that all data transmitted during a transaction is protected.
- In case of any payment-related dispute or security concern, please contact your bank or payment provider directly, and also write to us at evrinexia@gmail.com.
04 · Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use our site, and improve our services. A cookie is a small text file stored on your device by your browser when you visit our website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies |
Necessary for the website to function — including your shopping cart, checkout process, and account login. These cannot be disabled without affecting core website functionality. | No — Required for site operation. |
| Analytics Cookies |
Help us understand visitor behaviour, popular pages, and website performance. Data collected is aggregated and anonymised (e.g., via Google Analytics). | Yes — Via browser settings or cookie preferences. |
| Marketing Cookies |
Used to deliver relevant advertisements and track campaign performance across platforms such as Meta (Facebook/Instagram) or Google Ads. | Yes — Via browser settings or cookie preferences. |
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to add items to your cart or complete a purchase. To learn more about managing cookies, visit your browser's help section.
05 · Data Sharing
Evrinexia does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data may be shared with the following categories of trusted service providers solely to the extent necessary for them to perform their specific function:
- Shipping & Logistics Partners — Your name, delivery address, and phone number are shared with our courier partners to fulfil and deliver your order.
- Payment Processors — Transaction data is shared with our payment gateway providers to securely process your payment.
- Website & Analytics Platforms — Aggregated browsing and usage data may be shared with platforms like Google Analytics or Shopify's built-in analytics to help us understand and improve our website.
- Email & SMS Service Providers — Your email address and phone number may be shared with communication platforms solely for the purpose of sending order updates and, with your consent, marketing messages.
- Legal Authorities — We may disclose your information if required to do so by law, court order, or at the request of a competent government authority under applicable Indian law.
All third-party service providers we work with are required to handle your data securely and use it only for the specific purpose for which it was shared. We do not permit them to use your information for their own marketing or commercial purposes.
06 · Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, tax, and regulatory obligations.
- Order & Transaction Records — Retained for a minimum of 5 years as required under Indian taxation and accounting laws.
- Customer Account Data — Retained for as long as your account remains active or as needed to provide our services.
- Marketing & Communication Data — Retained until you withdraw your consent or unsubscribe from our communications.
- Support & Complaint Records — Retained for up to 2 years from the date of resolution for reference and compliance purposes.
Once your data is no longer required, we will delete or anonymise it in a secure manner.
07 · Your Rights
As a customer of Evrinexia, you have the following rights with respect to your personal data. To exercise any of these rights, please write to us at evrinexia@gmail.com. We will respond to all valid requests within a reasonable timeframe.
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
You may request corrections to any inaccurate or incomplete personal information we hold about you.
Right to Deletion
You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
Right to Opt Out
You may unsubscribe from marketing emails or SMS at any time by clicking the unsubscribe link or writing to us directly.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.
Right to Raise a Grievance
If you believe your data has been mishandled, you may write to us. We take all privacy concerns seriously and will respond promptly.
08 · Data Security
We implement reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
- SSL (Secure Socket Layer) encryption for all data transmitted through our website.
- Access controls ensuring that only authorised personnel can access customer data.
- Use of Shopify's secure and compliant platform infrastructure for storing and managing order data.
- Regular review of our data handling practices to maintain security standards.
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and avoid sharing your account credentials with anyone. In the event of a data breach that affects your personal information, we will notify you as required under applicable law.
09 · Third-Party Links
Our website may contain links to third-party platforms, social media pages, or external websites — including but not limited to Instagram, Facebook, YouTube, and our payment and courier partners' tracking portals. These links are provided for your convenience only.
Evrinexia is not responsible for the privacy practices, content, or data handling policies of any third-party websites. We strongly encourage you to review the privacy policy of any external website you visit before providing any personal information.
Clicking on a third-party link from our website means you are leaving Evrinexia's platform. Our Privacy Policy does not apply to any external websites or services.
10 · Children's Privacy
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at evrinexia@gmail.com and we will take steps to delete such information promptly.
11 · Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or Shopify platform requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any updates constitutes your acceptance of the revised policy.
We will not reduce your rights under this Privacy Policy without your explicit consent. If changes are material, we may also notify you via email.
12 · Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. We are committed to addressing all privacy-related inquiries promptly and transparently.
For data deletion or access requests, please mention "Privacy Request" in the subject line of your email along with your registered email address or order ID so we can locate and process your data accurately.